Support

Common questions first. If yours is not here, write to us.

Where is my progress saved?

On your device. The game is offline by design, so there is no account and nothing to sign in to. Removing the app takes the save with it.

Does it need an internet connection?

Not to play. A rewarded video, a purchase and the daily reward each need a connection at the moment you use them; everything else runs without one.

My purchase has not arrived.

Open the game again while online and it will check with Google Play. If it still has not landed, write to us with the order number from your Play receipt and we will look it up.

How does a promo code work?

Enter it once and it waits for your next purchase. It adds to the amount you receive rather than changing the price, and it is good once per player.

Are there forced ads?

No. Videos appear when you choose to watch one for a reward, and nothing in the game is locked behind watching.

Can I move my game to a new phone?

Not today. The save lives on the device and account linking is not in the game yet.

Still stuck?

Write to us with your device model and what happened. If it is about a purchase, include the order number from your Google Play receipt.

support@bizsim.com

Mail sent here reaches the people who make the game.