Support
Common questions first. If yours is not here, write to us.
Where is my progress saved?
On your device, and, if you sign in to Google Play Games, also as a copy in your Google account, so you can continue on a new phone. There is no account of ours to create. Without Play Games, removing the app takes the save with it.
Does it need an internet connection?
Not to play. A rewarded video, a purchase and the daily reward each need a connection at the moment you use them; everything else runs without one.
My purchase has not arrived.
Open the game again while online and it will check with Google Play. If it still has not landed, write to us with the order number from your Play receipt and we will look it up.
How does a promo code work?
Enter it once and it waits for your next purchase. It adds to the amount you receive rather than changing the price, and it is good once per player.
Are there forced ads?
No. Videos appear when you choose to watch one for a reward, and nothing in the game is locked behind watching.
Can I move my game to a new phone?
Yes, from version 1.0.11. Sign in to Google Play Games on both phones: the new phone offers your save when the game starts, or use Settings > Restore from cloud.
Still stuck?
Write to us with your device model and what happened. If it is about a purchase, include the order number from your Google Play receipt.
Mail sent here reaches the people who make the game.